Frequently Asked Questions
Do I need an account to shop?
You can browse and add items to your bag without an account. However, you must create an account to complete your purchase. Click 'REGISTER' at the top right to sign up easily.
How do I create an account?
Click on ‘REGISTER’ at the top right of the page and fill in your details. Once registered, you can enjoy faster checkouts, order tracking, and secure saved payment options.
I forgot my password. What should I do?
On the SIGN IN page, click 'FORGOTTEN PASSWORD' and follow the instructions to reset it securely.
What payment methods do you accept?
We accept:
• Credit Cards (Mastercard, Visa, American Express)
• Net Banking (all major banks)
• Debit Cards (all major banks)
• Wallets
Bank transfers are accepted upon special request via email.
Is my payment information secure?
Yes. We use the latest SSL encryption to protect your personal and credit card information. All transactions are processed through a secure checkout system. We also verify billing addresses for added security.
Can I save my card for future purchases?
Yes! You can securely store your credit card details during checkout for faster and simpler future shopping.
My card was charged multiple times for one order. What should I do?
Please contact our customer care team at info@palaktrehan.com or call us (Monday–Saturday, 9:00 am–6:00 pm). We’ll resolve any duplicate charges promptly.
How long does delivery take?
Orders are processed within 24 hours and delivered within 4–5 business days across India via our trusted partners.
Do you offer free shipping?
Yes! Free shipping is available on all domestic orders above ₹5,000. For orders below this, a flat fee of ₹99 applies.
How can I track my order?
Once shipped, you’ll receive an email with your Airway Bill (AWB) number and courier partner name (Bluedart or Delhivery). Visit their website and enter the AWB to track your shipment.
Who are your delivery partners?
We ship within India via registered couriers: Bluedart and Delhivery. They attempt delivery up to 3 times before returning the package.
What if the package is damaged on arrival?
Do not accept the package if the packaging appears damaged or tampered with. Inform the delivery person and contact us immediately at info@palaktrehan.com.
How do I contact customer support?
Email us at info@palaktrehan.com or call our team from Monday to Saturday, 9:00 am to 6:00 pm. We’re here to help!
Can I change or cancel my order?
Once an order is placed, changes are not possible. However, you may cancel within 24 hours by emailing info@palaktrehan.com with your order number.