Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: November 21, 2025
Introduction
Palak Trehan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.
Information We Collect
Personal Information
When you make a purchase or attempt to make a purchase through our site, we collect:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
- Order history and preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- Device information (browser type, operating system)
- IP address and location data
- Website usage data and browsing patterns
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, products, and services
- Send you marketing communications (with your consent)
- Improve and personalize your shopping experience
- Detect and prevent fraud and abuse
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Payment Security: All payment information is processed securely through our payment providers (Razorpay) and is never stored on our servers.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.
Types of cookies we use: Essential cookies (required for site functionality), analytics cookies (to understand site usage), and preference cookies (to remember your settings).
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the information provided below.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers, including:
- Payment processors (Razorpay)
- Shipping and logistics providers
- Email service providers
- Analytics and marketing platforms
These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: